Shipping policy
Order Processing Time
Our orders are processed and shipped within 1-3 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code to follow your package and see the remaining shipping time.
Please allow 24 to 48 hours for tracking information updates.
Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your changed shipping address. Unfortunately, once the order is shipped, we cannot alter the shipping address anymore.
Shipping Methods, Costs, and Delivery Times
Shipping costs are calculated during checkout based on the weight, dimensions and
Destination of the order's items.
We provide two shipping options:
Domestic Standard Shipping for $15
Worldwide Standard Shipping for $45
Free Shipping Over $130
INTERNATIONAL SHIPPING
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases are typically shipped the next business day. For example, if you made an order on a Friday after 9 am EST, your order would likely be shipped out the following Monday or the next business day. These times are typical, but not guaranteed.
International shipping options include free door-to-door tracking.
FAQ
Do you ship worldwide & how much does shipping cost?
The answer is yes - we ship worldwide. We offer both Domestic and International Shipping with tracking. The cost of shipping & no sales tax - we want your shopping experience to be simple and efficient.
What are your shipping and processing times?
Standard Shipping Times - Domestic 1 - 5 days
Standard Shipping Times - Worldwide 2-3 Weeks
Processing times
Orders can sometimes take 1-2 days to process after placing the order before shipping out.
How do I locate the tracking number for my order?
When a shipment is processed, your system should automatically email you a tracking number along with a notification.
In the event that you have not received one, or if the tracking number does not work, do not worry. Please contact us at info@kiun.com.au and we will be glad to assist you.
Unexpected delays
Delivery may take longer than the standard shipping times stated above in some instances. In most cases, these delays are caused by international customs processing, which is beyond our control. If your package is taking too long to arrive, please contact us and we will work with you to resolve the issue.
